Complaints Policy

Ribat International Complaints Policy

We value feedback and are committed to resolving complaints promptly and fairly.

Scope

This policy applies to all complaints received from clients, partners, and stakeholders regarding our services, staff conduct, or business practices.

How to Make a Complaint

• Submit complaints in writing to enquiries@ribat-international.com with “Complaint” in the subject line.

• Provide as much detail as possible, including relevant dates, names, and documentation.

Our Process

1. Acknowledgement – We will confirm receipt of your complaint within 5 working days.

2. Review – The matter will be investigated by an appropriate manager.

3. Response – We aim to provide a written response within 20 working days.

4. Escalation – If you are not satisfied, the complaint may be escalated to senior management for further review.

Confidentiality

All complaints will be handled confidentially and in line with our privacy obligations.